Frequently Asked Questions
Everything you need to know about finding your dream dress.
How do I ensure I am ordering the correct size?
Since our gowns are designed for a formal fit, we recommend comparing your bust, waist, and hip measurements against the specific Sherri Hill size chart provided on each product page. If you are between sizes, we suggest ordering the larger size to allow for professional tailoring.
What is your return policy for evening wear?
Due to the delicate and high-end nature of our gowns, all sales are final. We encourage customers to double-check their measurements and color choices before completing a purchase to ensure total satisfaction.
How long does shipping take for a special occasion dress?
In-stock items typically ship within 2-3 business days. For pre-order or custom-made gowns, lead times can vary between 8 to 12 weeks depending on the designer's production schedule.
Are the dresses authentic Sherri Hill designs?
Yes, we are an authorized retailer. Every dress comes with an official Sherri Hill authenticity tag and is shipped in original packaging to guarantee you are receiving a genuine designer garment.
Do you offer international shipping?
We ship our luxury collections worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient upon delivery.
Can I request modifications or custom colors?
While we offer a wide variety of colors and styles as seen in our current collection, we do not offer custom design modifications. We recommend consulting a professional seamstress for any personalized alterations after your dress arrives.